Questions About
Buying & Selling ML Accounts

Buying an account at ZenVan Store is simple and safe: (1) Browse the account listings on the Buy ML Accounts page or use the calculator for a price estimate, (2) Pick the account that matches your preference and click “Chat CS via WhatsApp”, (3) Our CS team will verify stock and send the payment details (QRIS, BCA, BRI, Mandiri, BNI, GoPay, OVO, ShopeePay, DANA), (4) After the transfer, we process the account handover in 5–15 minutes. Every transaction is recorded and protected by the anti-hackback warranty.

We accept all the popular payment methods in Indonesia: QRIS (all e-wallets), bank transfer to BCA, BRI, Mandiri, BNI, plus the e-wallets GoPay, OVO, ShopeePay, and DANA. For international buyers, we also support crypto and global payment gateways through our partners on other marketplaces, and other local marketplaces.

The cheapest ML account at ZenVan Store starts from Rp90,000 for the Gagah tier (<Rp500,000). Based on our data for the March–April 2026 period, the sweet spot for MLBB account prices is the Rp1,000,000–Rp3,000,000 range (Megah tier), which accounts for about 65% of total transactions. For an estimate on a specific account, try our ML account price calculator on the Calculator page.

Yes, we have a refund policy for certain cases: (1) The account does not match the description (different skin count, different hero count, different rank from what was advertised), (2) The account is banned at handover, (3) Technical problems on ZenVan Store's side. Refunds are processed within a maximum of 24 working hours. However, a refund does not apply once the account has been logged into and its details changed by the buyer.

An account bought at ZenVan Store can be used for ranked matches and open tournaments. However, for MPL (Mobile Legends Professional League) and the M-Series World Championship, Moonton has strict regulations about pro player accounts (minimum account age, it must be your own original account, etc.). If you want to focus on the pro esports path, consult the organizer team first.

At the moment ZenVan Store only accepts full upfront payment to make sure the account transfer process is fast and safe. However, you can use the PayLater feature from our e-wallet partners (ShopeePay, OVO, GoPay), which have their own internal installment options.

ZenVan Store also operates on other marketplaces, and other local marketplaces, with a total of 17,000+ successful transactions across platforms. The main differences when buying directly on zenvan.store: (1) More competitive prices because there is no marketplace commission, (2) More responsive CS via WhatsApp directly, (3) Access to special features such as the account price calculator, wishlist, and the ML account market data transparency report. Pick whichever platform is most comfortable for you.

Transaction security is our top priority: (1) Every account has its full credentials verified before listing, (2) The handover process is documented (screenshot of the email change, chat record, timestamp), (3) An anti-hackback warranty for 30 days, (4) 24/7 CS via WhatsApp for a fast response if there is a problem. Out of 17,000+ successful transactions across all our platforms, the complaint rate is very low.

ZenVan Store's anti-hackback warranty is active for 30 days after the transaction. If your account is recovered/claimed back by the original seller within this period, we will: (1) Help with the dispute process against the seller, (2) If recovery fails, give you a full refund or an equivalent replacement account. Preventive steps we recommend: change the Moonton email immediately, change the password, enable 2FA (Google Authenticator), and avoid sharing credentials with anyone.

Mandatory checklist within the first 24 hours: (1) Log in and verify that all account data matches the description (skin count, hero count, rank), (2) Change the Moonton email to your own email (Settings → Basic Info → Account Center), (3) Change the Moonton password to a unique and strong one, (4) Enable 2FA with Google Authenticator, (5) Re-bind the account to your own phone/device, (6) Unbind from the previous seller's device if that has not been done.

Game account trading falls into a grey area of Moonton's End User License Agreement (EULA). Technically, Moonton does not permit account transfers between users, but the practice is common in the global gaming industry. The main risk is on the buyer's side: if Moonton detects a suspicious trade, they can suspend the account. To minimize the risk: (1) Buy from a trusted marketplace with a warranty, (2) Update the credentials immediately after buying, (3) Do not share the account with lots of people.

Every account that comes into ZenVan Store goes through a 5-stage verification process: (1) Confirming seller ownership (email, Moonton ID, bind history), (2) Verifying account stats (skin list, hero list, rank) against the seller's screenshots, (3) Cross-checking the market price based on our 202+ historical listings, (4) Quality check on the listing photos (min. 5 photos from the buyer's side), (5) Tracking the status in our internal database before publishing.

The standard handover process at ZenVan Store is 5–15 minutes after payment is confirmed. Timing breakdown: (1) Payment verification (1–3 minutes), (2) We send the initial account credentials + guide (2–5 minutes), (3) First login + verification together with CS (5–10 minutes), (4) Confirmation that the account is now accessible safely. From our data for the March–April 2026 period, 31% of buyers finished the process in under 7 minutes.

Yes, and in fact it is required. After receiving the initial credentials from us, the first step we guide you through is changing the email to your own email + changing the password + enabling 2FA. The initial credentials we give you are only a “bridge” for the handover; once the account has been logged into, everything must immediately be changed to be 100% yours.

It depends on the original account's bind status. The majority of accounts at ZenVan Store (around 95%) are already set to a Moonton Account whose ownership you can transfer by changing the email. For accounts bound to VK/Google, we explain the specific situation in the listing description + a special transfer guide. If you are unsure, ask our CS before buying.

The ZenVan Store CS team is ready 24/7 via WhatsApp to guide you through the login process. Common issues: (1) A “login from a new device” notification — we give you the verification code via chat, (2) 2FA from the original seller that has not been unbound — we handle the dispute with the seller, (3) Password typo — we resend the credentials. Do not panic, 99% of cases are resolved within 30 minutes.

The ZenVan Store warranty covers: (1) Anti-hackback for 30 days — if the account is recovered by the original seller, we refund or replace it with an equivalent account, (2) The account being banned at handover due to pre-existing factors — full refund, (3) The account not matching the description (significantly different skins/heroes/rank) — full refund or replacement, (4) Technical error on our side — full refund. What is NOT covered: a ban caused by the buyer's own actions after handover (cheating, toxic behavior, etc.), loss of access because the buyer forgot their own password/email.

The warranty claim process is simple: (1) Chat CS via WhatsApp within the warranty period (30 days), (2) Send evidence of the account's condition (screenshots, chat log with the seller, video if needed), (3) Our team investigates within 24 working hours, (4) Outcome: refund, account replacement, or escalation to dispute resolution. Record all evidence from the start — screenshot of the first login, chat record with CS, payment receipt email.

The standard ZenGuard™ warranty period is 30 days from the account handover date — flat for all tiers (Standard, Premium, Premium+) with no exceptions. Tier differentiation is purely at the feature level (cashback, CS priority, account manager, VIP Telegram), not in warranty duration. The 30-day period is based on empirical data: out of 81 accounts sold in the March–April 2026 period, the majority of hackback/dispute cases happened within the first 2 weeks. 30 days gives enough buffer for the buyer's peace of mind.

If you buy a ZenVan Store account via another marketplace or a global platform, that marketplace's warranty is the one that applies (usually shorter, depending on the platform's SOP). However, you can still contact our CS directly to coordinate a claim. For ZenGuard™ 30-day coverage + a direct claim flow via WhatsApp, buy directly at zenvan.store.

The process of selling an account to ZenVan Store: (1) Try our ML account price calculator for an initial estimate, (2) Chat CS via WhatsApp and send the account details (screenshots of the skin list, hero list, rank, stats), (3) Our team appraises it and gives a formal offer within 1–24 hours, (4) If it is a deal, we process the payment to your bank account within 1x24 hours, (5) Hand the account over to our team for listing. A transparent process with no hidden fee.

The sale price depends on the account's quality. The main price factors based on our 202-listing data: (1) Premium skins — Legend skins carry a premium of around 3x, Collector skins around 70%, (2) Rare collab IP skins — Attack on Titan avg Rp3.35 million, Ducati Rp2.99 million, Jujutsu Kaisen Rp2.58 million, (3) Total skin count — sweet spot 300–500 skins, (4) Rank — Mythic+ is worth more. Our calculator gives an instant price estimate.

We accept the majority of MLBB accounts, but there are a few minimum criteria: (1) Minimum rank Mythic (94% of our listings are Mythic), (2) Minimum 100 skins (sweet spot 300–500), (3) A clean account with no ban or report record, (4) Clear bind status (preferably Moonton Account). Accounts outside these criteria can still be listed by us, but at an adjusted price and with a longer expected turnaround.

Based on March–April 2026 data, an account sells in 15 days on average (median 12 days). Breakdown: (1) 31% sell within the first week, (2) 53% sell within 2 weeks, (3) 84% sell within 30 days. Factors that speed it up: a price in line with the market, premium skins (Legend, Collector, rare IP), quality listing photos, a complete description. The Megah tier (Rp1–3 million) has the highest conversion at around 46%.

Yes, you can cancel a listing at any time before there is a confirmed buyer. The process: chat our CS, and we will unlist the account within 1–2 working hours. There is a small admin fee (Rp25,000) for the verification + listing process if you cancel within the first 3 days. After 3 days, cancelling is free.